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| Product Marketing Manager - Job In Orange Connex Sydney NSW Australia |
Product Marketing Manager - Job In Orange Connex Sydney NSW Australia
Orange Connex
Sydney NSW
Other (Manufacturing, Transport & Logistics)
$100,000 - $149,999Full time
Orange Connex Global is looking for a Senior Product Manager to join our fast-growing team in Australia. This role presents a unique opportunity to be a part of and shape OC’s future and be part of a fulfillment step change with our clients and our partner eBay.
JOB REQUIREMENTS:
3pp -Integrators
Conduct comprehensive analysis of ecommerce eco system in Australia market and represent OC with unique value proposition to the market
Proactively approach and engage local market players(3PPs) and build the innovative eco system around OC’s main products in a win-win situation
Lead and drive the integration projects from technical solution, but also involving BD, commercial, and operations to reach a long term sustainable business growth
Prepare project artefacts include business case, ROI, customer journey and operation model to the management team
Manage and deliver the integration projects through inception, solution design, development, testing and go live
Support and liaise on going requirements and technical issues
Localisation of products
Become a Super User of company product:
Deep understand key logic and algorithm from frontend to the backend of company’s existing product lines
Be the super user of updated features and functions based on weekly products iteration
Prepare training materials and provide education to local team and customers requirements management
Conduct VOC sessions with customers to understand customer’s business needs
Consolidate business requirements from clients and local team, identify and access the gaps between local market and existing products
Review and prioritise the backlogs with central team, test and sign off the development
Work closely with global team and counterparts to achieve the best solution and business outcomes with the greatest synergy
Work closely with global eBay and local eBay team in new development testing, requirements gathering, and all other activities Customer engagement
Sit in the BD kick off meetings with key clients, collect requirements and provide quick guidance on the technical solutions
Lead the workshop internally with BD, CS and Ops to review the technical solution and prepare for the onboarding
Support customer onboarding process end to end by providing technical consultation and fixing technical issues in a timely manner
Research local eComm platform like system, product, function, work closely with global IT team to find valuable enhancement of current system.
IT support
Respond to IT issues quickly, be the front line of issues analysis and investigation
Use JIRA and confluence to manage and follow up issues with central support team to achieve KPI
Identify and escalate technical issues with significant business impact, propose solutions/workarounds as contingency plan
Continuous improve the issues resolving process with local and central team in a customer centric approach
QUALIFICATIONS:
Be as comfortable in front of the customer as you are in front of a screen.
3+ years of experience in a multi-channel API environment.
Experience in application and/or product feature, configuration and interface design
3+ years of experience in system product management in logistics, warehousing or supply chain management sectors; Ecommerce related fulfillment and shipping experience is preferred
Demonstrated strong analytical/problem solving skills and ability to follow procedures and resolve exceptions.
Demonstrated ability to design and document software solutions.
Prior experience working with 3PP’s, ERP’s and supply chains.
Strong familiarity with agile software development practices and tools.
Experience in structured release & deployment best practices.
Experience in using and a thorough understanding of Java based frameworks.
Project management experience.
Excellent written & verbal communication and interpersonal skills with a strong sense of customer service and a core understanding that the client’s needs are paramount.
Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
Ability to manage multiple tasks within tight deadlines and prioritize effectively, while delivering high quality work.
Willingness and availability to travel, and perform other duties as needed.
Must be eligible to work in the AU